FIRSTHAND
Frequently Asked Questions
Does Firsthand sell to consumers?
We specialize in supplying furniture exclusively to brick-and-mortar retailers and do not sell directly to individual consumers. Our commitment is to support retail stores with unique, high-quality products.
Where are your products manufactured and shipped from?
Firsthand upholstered products are meticulously crafted and shipped from our partner factories located in China and Vietnam.
What are the lead times for container orders, considering the shipping origin?
Lead times vary based on order size and destination, but our centralized shipping process ensures prompt and reliable delivery. Generally, our production time is 6-8 weeks.
How does Firsthand ensure product quality and customer satisfaction?
We guarantee high-quality craftsmanship in our products and offer strong warranties, along with comprehensive after-sales support and a commitment to incorporating retailer feedback for continuous improvement.
Does Firsthand offer training for retail partners?
Absolutely, we provide comprehensive training on product features and sales techniques to empower your sales team.
Do you use bonded, split, vinyl, PU, PVC, leatherette, pleather or any faux leather on your furniture?
We exclusively use top-grain leather, ensuring the highest quality and durability for our furniture.